Recently Bettine came back to
Friday, 30 November 2007
The Kigali Expat Housing Roundabout
Surely you're joking Mr Kagame
The tale of my battle to wrestle back my 1000USD from the Goverment of Rwanda continues. I went to Immigration on that Monday and after waiting two hours and nearly having a melt down in the process, I finally got my letter.
So its happily ever after? Not quite....
Immigration tell me I need to bring the slip to Rwanda Revenue Authority to get my cash. So bright and early the next morning I go to the shiny new RRA offices (all paid for by the British taxpayer I might add). I talked to 3 different people before I finally found somone who understood I was trying to get my deposit back and not PAY it! There was then a little confusion since I paid the deposit to the Banque Nationale de Rwanda in 2005 and since then operations have changed and been taken over by RRA. After a few phone calls to the boss, we were in business. I was told to call the Acting Head of Finance the following friday to see if she had treated my request. Y'see as the letter from Immigration was addressed to the Commisioner General of RRA, the commisioner would have to review the letter and scribble something on it before it would be treated.
I was busy on Friday so I called back last Monday morning instead, where I talked to the nice Finance lady a couple of times before we worked out that I could pick up my letter on Tuesday morning. When I got there on Tuesday I found the new building atomspherically being circled by vultures. My friend Kieran the Taxman, a fellow Irish working on a DFID contract in RRA for more years then he cares to admit, assured me that that birds of prey were there for the crickets who swarm on the building becuase of the floodlights and not because of any kinship between taxmen and vultures. In any case I felt like I was approaching the bad guys castle in some fairy story.
After an hour of waiting for the finance lady to come to her office or answer her phone, I left. Sometime around 2pm, she called to say I could pick up the letter so I went back and got the letter. The copy of a letter address to the Secretary General of the National Treasury in Minecofin (Ministry of Finance and Economic Planning), directing THEM to repay my immigration deposit.
Lets recap here: in order to get 1000usd back I have had to spend 5 weeks and visit no less than 6 goverement and parastatal bodies looking for various forms. Now I've been around enough to know about the convoluted processes in goverment but this was getting bloody riduculous. The National Treasury were now getting involved in the fiasco?!?
After another small meltdown and taking the decision that this was not the week to reduce my dose of tranquilizers, I hopped on a moto and went to Minecofin to see what horrors awaited me there.
I was shown to the central secretariat where I found the ICT director, who I knew from my time with the Ministry of Infrastructure. After the usual greetings and general chit chat it was ascertained that the orginal of my letter had not yet arrived from RRA - where I had just come from! I was silently fuming....why give me a copy of a letter and tell me to investigate here and leave the orginal back at the office I just came from...everyone told me it was madness to chase the immigration deposit, now I was fuelled by pure thickheadedness...the more shit they threw at me, the more determined I was to cut through it. Maybe that IS the definition of madness??
So, the nice lady at the secretariat told me there was nothing they could do for me that day, esp since all the directors were at the annual Goverment-Donor hug in for the next 2 days. The DPCG Conferenence as its called proports to be a partnership excercise between GoR and its main donors but mostly serves to tell the Govt what the donors are prepared to give money for in the next year so that they can adjust their plans accordingly. So I left in search of some lunch and some tranquilizers.
I returned for more punishment yesterday morning, to be told that the letter had only just reached the secretary of the SG of the national tresury and that I should check back next monday 3rd dec.
My flight to Europe leaves on 16th and I was hoping to get out of Rwanda before then. Its looking a bit tight though...once the SG gives his order the cash goes from the National Treasury to the National Bank and then to my Bank. God only knows how long that will that. As a side note, back in 2005 when I made the deposit the process pretty much stopped once Immigration gave the all clear. Immigration would issue a letter to the National Bank to pay back the money, in cash if desired - essentially subventing the whole RRA-Minecofin-Bank transfer route.
Sometimes there's nothing like progress to really screw things up...
Sunday, 25 November 2007
Yet another day at the bank...
Although the queue is small, I wait in line for ages as the cashier disappeared off somewhere for a while. I'm 3rd in line behind the customer being served and an enormous man in a suit. Some friend of his approaches and they banter a bit, the friend ending with the question in Kinyarwanda "is this your mzungu?" obviously intended for me and with not too subtle, lecherous undertones. I banshee them both in French, pointing out that I have nothing to do with his friend and that its extremely rude to talk about someone as if they weren't there. The friend looked suitably chastend and sloped off, and I'm left looking like a bit of a loon. Again.
Friday, 16 November 2007
Immigration has the last laugh....
Knowing this, I hire a student to do the running around for me. Get immigration to sign a paper authorising BNR to pay you back your deposit currently requires:
Clearance Certificate from Rwanda Revenue Authority (RRA)
Clearance Certificate from Caisse Social (CSR) , social security agency
Clearance Certificate from Electrogaz, the water and electricity company
Clearance Certificate from Rwandatel
Copy of passport
Copy of visa
The orginal deposit recieving certificate from BNR
plus the ORGINAL bank slip on which the deposit was made
Clearance certificates essentially state that you owe no debt to the institution. Rwandatel and CSR were fairly easy as I never used their services. RRA meanwhile, require you to apply for a Tax number in order for them to tell you that your (brand new) tax number has no tax oweing on it. Ahh...the wonders of well implemented IT systems in government. Electrogaz required my prepaid electricity meter number (hello? debts on prepaid systems??), the rental contract with my landlord (which i only had for 2005, but solved with some creative photocopying), and a letter from the friend with whom I've been staying since the rental period elapsed stating I have no obligations on bills at his place. Each institution of course required a fee for the certificate which needs to be paid, in advance, at the revenue office in the city centre.
So last friday, my student finished her work and presented me with the 4 certificates after a mere 2 weeks of full time running around Kigali. Best 50$ I spent in a long time. And I depose my papers at Immigration to be told that all was in order and that I could collect my BNR repayment instructions yesterday. I go there yesterday and wait an hour to be told that there was an error and someone forgot to take it to be signed, but all is in order and I should come back today. I ask if I can call someone to see if its ready before coming again. I get a number.
So today I call over 6 times to the number, which no one picks up. I'm already pretty pissed at the guy for giving a number that no one answers - its the guys own mobile I later find out. So 45 mins later when I get to see him, he tells me its not signed becuase I need to bring in my current work permit to be cancelled because I'm leaving Rwanda. I point out that the deposit relates to my 2005 work permit and thats already cancelled, and anyway I can claim my money back without leaving Rwanda.
He tells me thats true but since I stated on the demand letter that I'm leaving, now I have to bring in the work permit. Bollox! The lady at work who deals with visas has my work permit in her office...or at least she did before she left her job to join her husband in the uk. What do you think my chances of finding this particular needle in the administrative haystack??
For the next 30mins I proceed familiarise the guy with KIST administration, flight problems, resignation memos waiting for the orginal copy to reach to finance from salaries, the logical premise of the deposit being attached to OLD permit not my current one until he relented and saw that it was more of a pain in the ass not to help me than to help me (this is usually the only way to get service in govt offices here). So he made a few calls and it was agreed if I change my cover letter to remove a reference to leaving rwanda AND brought a copy of my current contract, I could collect the signed certificate to present to BNR that same day. I was still furious and upset at the same time, I didn't know whether to cry or punch the wall. It was a timely reminder of exactly why I can no longer operate in this country.
After a lunchtime spent in immigration, I hurried back to work hungry and found the HR guy in the hope he'd be able to give me a copy of my contract. My plan was to print a cover letter and get my collegue at work to deposit the docs and collect the certificate for me, as I couldn't stand to see Immigration again, PLUS if I came back on monday they may have changed their minds and wanted yet another document from me. I couldn't go myself as I had a presentation to make.
In the end almost no one turned up for the presentation because of rain and my collegue came back emptyhanded because I had failed to impress upon him enough that he should not listen to the Immigration guy but should stand there and annoy him till he got the certificate signed. Now I'm left with a particularly Rwandan ex-pat afflication: Post Immigration visit Homicidal rage syndrome.
And I have to go back there on monday...
Thursday, 15 November 2007
Another day at the Bank...
I am directed to a Customer Manager chick with an office and while she is gone to verify my signature with the one held on their computer, a couple of random Rwandans come into her office and talk among themselves, not really acknowledging me. Untill I hear the guy say to the woman in Kinyarwanda "Oh, this is a nice looking white lady". I turn and say thanks to him in Kinyarwanda and they both howl with laughter. And I'm in a good mood, but I still dislike the habit here of talking behind peoples back while being in front of their face, just because you assume they can't understand you.
Wednesday, 14 November 2007
The dangers of flaunting contraband
At lunch i'm still walking around with the plastic bag I had some of my clothes in...I took it out of my wardrobe where its probably been hanging for years. I go to the Happy Rwanda buffet for lunch, and I go there at least once a week cause it has Rwandan lunch buffet convience but with European twist. Its owned and run by an italian and its relatively expensive but goood. Anyway the waitresses there know me a bit. After I've finsihed my lunch and paid and am about to leave, one of the waitresses says to me "they will condemn you for that".
And while I'm processing this and trying to parse it, i see she is pointing (with her lips of course, not her finger) to the plastic bag. She's right, some idiot with a uniform or maybe even a member of the general public will give me hassle for an illegal plastic bag even though its probably been in my house since before the ban in 2005. I thank her and hide the plastic bag in my breifcasey bag....only in Rwanda...
Friday, 9 November 2007
I need to kill the security guard...
At this point I decide to get Rwandan on his ass. I ask him where he works - he is a KIST technican, so I probably dont know him, as opposed the to many other people who approach me and seem to know me, and who I have met but can't remember - then I ask him how he knows about my project. He tells me the security guard told him!!
Now about two weeks back, I was giving out questionnaires to 26 surveyors and the only meeting room in the building was occupied. My office is too small for that kind of logistics so I had to improvise and use the space under the stairs near the student toilets. I remember the guard asking what was going on and, thinking it was a security concern, I told him I was runing a survey and these were my surveyors. I had made the fatal mistake of volunteering information and now I was paying for it.
Sometime later in the day, we did some planning for the second week of the survey and it transpired that we needed extra staff to cover all schools remaining. I turned to Albert who had helped me recruit the first batch. One guy he sent looked a bit, well, rural. Smelt that way too. He said he'd done a HIV survey at some point but seemed extremely shy and nervous. I began to wonder how he would talk up to school directors. I gave him the contract to sign, and told him "Print your name in capitals on this page, signature and date on this page" (its a two page contract). He hesistated and his hand was shaking when he took the pen, it hovered over the page in an ominous fashion before he began to sign where he should print. Not a good sign, I thought, two clear directions and he has fucked it up. Maybe not the brightest (or the cleanest).
The clinch came when it transpired he didn't have a phone. We said we needed him to have one and it gave me the excuse I needed not to give him a contract. He went away dejected looking, meanwhile I was relieved. He returned some minutes later saying he could get a phone, but we still said no. Then he tried a different tack, claiming what was he to do, he was poor and needed work.
God that pissed me off, was he looking for a job or begging on the street?
I told him that a lot of people were poor and that we were sorry he wasn't right for the job. Then, a thought struck me....how did he know Albert? He said he didn't but that he heard about the job from his brother - the security guard!
Tuesday, 23 October 2007
And just when you thought it was safe to enter the office...
Its 11:05, I’ve been in work for just over three hours. This is my day so far:
Monday, 22 October 2007
Desperate Housegirls
Like a strange African version of Desperate Housewives, you might find it hard to believe what goes on with domestic staff around here. It might be a little weird to some of my readers who have never lived in a country where manual labour is dirt cheap, but you get quickly very accustomed to have domestic staff - to cook, to drive, to clean up after you, wash your clothes and do your gardening.
Kigali is short on entertainment so I’m engaging in some Prison Breaks
One of my particularities is that I can live without TV quite happily but when I do get some opportunity to watch, I tend to overdose. While in
It has LOST’s focus on a ensemble of characters and their multiple storylines, it has 24’s “one highly skilled man against the system, with insiders double crossing each other” and its breakneck pace. It has both 24 and LOST’s page turner endings and also has elements Big Brother in the “who is going to be eliminated next?” angle. There’s even a satellite tracking shot in the second series that could have been lifted directly from Google Earth and some close up eye shots straight out of Blairwitch. Despite its blatant derivative elements its pretty engrossing. At least when you live in central
Wednesday, 17 October 2007
Today’s Frivolities
Then I’m lunch just now, this guy comes and sits beside me. This is fairly standard in any restaurant when its busy – someone will just plonk themselves beside you without so much as an “is this seat free” or even a casual head nod or eye contact. But its almost 2:30pm, well off peak time and the canteen is pratically empty. So why has he sat beside me. He looks vaguely familiar, in the way most staff here do, but I don’t really know him…not even his name or in which department he works. He also greets me, which is again non standard. Perhaps he’s a foreigner (ie non Rwandan) or has grown up somewhere more friendly.
“How can I get books from
Only three days back from almost 3 weeks out of
Monday, 15 October 2007
Scams in Nairobi Airport
“Work for UN and paper not in order?”, says the grabby Indian, “Impossible!”
So, two different stories, definitely a scam. Perhaps his final destination was
Sunday, 14 October 2007
The "Liittle Princes" of Southern Africa
Some Caucasians from southern
Monday, 1 October 2007
One day at the bank....
One is speaking intermitantly in English, as is quite common here for those who grew up in Anglophone East Africa. Rwandans who grew up in Burundi and Congo liberally mix in French, Lingala and Swahili to their conversations. This guy then proceeds to say something about Europeans being happy with small families "I'll be like a European, two is enough for them".
I was pissed off. "Europeans", like "Africans", one singular job lot, all the same! Did he mean my sister with 4 kids, or my various cousins most of whom have at least 3? Did he mean Europeans in the sense of Germans, Central Russia, Immigrant families in France or what? Couldn't he wait to make his gross generalisations untill i was out of earshot? I get so sick of people here speaking as if I wasn't in the room.
Thursday, 20 September 2007
Neither a borrower nor a lender be...
As I was driving (err being driven) to work the other morning I started to think about things I would and wouldn't miss about life here. One aspect I certainly won't miss is that borrowing hasn't got quite the same meaning here as it does at home. In my normal scheme of things, when you borrow something there is an intention to give it back and usually you do give the thing back. If for some reason you fail or forget, you're supposed to feel bad, apologise and/or make amends.
I can't think of anything I lent to someone here that I actually got back again (apart from my camera...thanks Sive!). People here do seem to have the intention of giving things back, or at least they say so, they just never seem to give it back. Even when you ask. Over the years I've lent cds, dvds and plain cash to people, mostly never to be seen again.
I wondered if there was some strange thinking going on, like if you could 'afford' to be without the item or the money for some period of time, then perhaps you didn't really need it...and so it wasn't such a big deal not to return it.
Wednesday, 12 September 2007
How would you like to be offended today FAT WHITE WOMAN?
First thing this morning I went to see one of the senior management about being a wage check from Sept and Oct 2006. This has been an ongoing issue since February of this year and frankly I’m getting hacked off with asking.
While I’m waiting to see him, I see an old colleague…both in the sense that he’s much older than me and that he has left the institution for another job elsewhere. I remember once having a conversation with him about how
Later, after I have started to read the book I brought (yes, it can take long enough to see senior mgt that its worth bringing reading material) and he has had a few other conversations with people floating through the secretary’s office/waiting room, he turns to me again.
“Well Mzungukazi,” and this time there is a trace of put-down in the appellation, “Bite?”
(a normal greeting in Kinyarwanda, like ‘how are you’)
“I’m fine”, I reply in English sourly, so that he knows he’s missteped
“So, how much Kinyarwanda do you know? What have you learned?”
Fuck that, I think, I’m not willing to be your little performing bear today, not after you’ve offended me. Many times I get the impression that people, especially those who are bilingual, don’t really want to converse with me in Kinyarwanda so much as see me doing my little party trick of trotting out some phrases. Sometimes I play, sometime I don’t. This is stark contrast to many people, esp. in rural areas who don’t speak English or French and are genuinely delighted to be able to communicate with a Foreigner. Even then, most people will keep going with more and more complicated Kinyarwanda until you finally admit you don’t understand them. They seem unable to feel satisfied unless they get to you a point where you are lost.
That guy gets the message I think and leaves me to my book. A little later the accountant from my former workplace comes into the office. I haven’t seem him in almost a year and we exchange pleasantries, which end in the very typical
You might be forgiven for thinking me uncharitable and that in
“When you go back to
Fuckers! Its pretty obvious to me that for the great and good of
Friday, 7 September 2007
The good, the bad and the poultry
Absentmindedly I cross over the road and straight onto the path of some school girls walking in the opposite direction. Instantly I feel there’s going to be an incident, something in the way the move, like a pack. I consciously avoid looking at them or making eye contact. But one of them, to my left, says a word in Kinyarwanda, it’s the command form of a verb I don’t recognise but I do know it’s directed at me. She repeats it a couple more times shouting louder and louder, as she passes, practically in my ear. Angry, threatening. I briefly think about turning back and coldly slapping her on the face and telling her to have manners but they’ve already passed and its over. I heard her and her friends laughing up the road. Why am I the object of so much derision and aggression, when I just want mind my own business and walk home? I have started to dread being out on the street unless I have the cover of darkness.
Introducing the unoffical Honourary Consule for Ireland
Uganda has tons of Irish due to the large assistance mission there. There are around 10 Irish in Rwanda, including one dodgy character among them who spent 2004-2005 crashing all the Embassy parties with her foreign office friends. I think the 2nd secretary for Germany actually believed me when I said I was the Honourary Consule because he'd seen me at all these events.
More recently I passed up the chance to work in the foreign service of a Central American country, after a sequence of work related activities following a chance meeting with one of their diplomats after I crashed a party of the president's office.
Life here does have its interesting moments....
DEAR FRIEND, I KNOW THAT THIS MESSAGE WILL COME TO YOU AS A SURPRISE.
Today I got this email from a guy I don’t know too well, and haven’t seen in many months. Hope the Anglophones out there can follow. Love the fact that its writing style bears resemblance to a 419 scam email!
bonjour aoife ,
c' est [Name Deleted] comment allez vous j'espere que vous etez en forme ca fait longtemp est ce que tu es en kigali ? . pardon encore de vous adresse pour vous c'est la premiere fois . mais ca continue si tu me promets . [he means “permets” I expect]
aoife j' ai un petit probleme . je deja prendre un cour d' electronic and ict en face de soras mais pour les moment l ' ecole me demande beaucoup de minerval parce que c'est tres chers . c'est qu' on a besoin pour vous ceci . tu as travail en [Workplace deleted] charge de mettre le telecentre dans les province , [Workplace] il prend les eleve en charge pour payer les frais de scolarite si tu connais ou moin des personne travailler las bas je vous demande de mettre en contact avec leurs . pour gagner les frais parce que je besoin de continuer mes etude en ict & electronics
j'entend votre bonne reponse bonne soire
[Name] [Phone Numer]
For those with French problems (or maybe I should say, without the problem of French) this is a plea for help for me to introduce the guy to someone in one of my previous workplaces to pay his fees for a course, presumably a night course or adult education thing. He states that my former workplace pays school fees for people.
- He doesn’t seem to know the name of the school he is attending , or it doesn't have a name, and lists it as “across the road from Soras" [insurance company offices]
- This thing about me doing work on telecentres, was
- From when I first came here in 2004, before he knew me
- An aspect of my first position here which is not known to many people at all, even those who know me well professionally (mostly cause it never happened)
- Not even attached to the workplace he lists but somewhere else I worked
- The workplace he mentions certainly does not pay school fees for random people. Occasionally, yes it does pay for training for staff who have worked there over a reasonable period.
- Actually this one is not weird but its worth noting that its almost impossible to get anything in this town (from a handout to a job) without knowing someone on the inside. Or knowing someone who can introduce you. The idea that its not what you know but who you know, is one of the most discouraging aspects for jobseekers here. Many young people I know simply don’t bother applying for advertised jobs where they don’t have an “inroad” of some kind.
Reading Skills Needed
This oversight of signs nearly drove another collegue of mine to distraction. We were working on a project and the office assisgned to the project used to be the payroll office (or some similiar office often visited by randoms). She'd get 3-4 people a day asking her finance stuff even after she put a sign in Kinyarwanda saying something like "The payroll office has moved to the 3rd floor, please address all enquires to the 3rd floor".
It been often remarked upon that there is no reading culture here, but does this also apply to reading door signs?!
I won't even start on the fact that most managers here need to seriously develop some listening skills...
Wednesday, 5 September 2007
Power: The Ultimate Motivator!
Electricity –
POST SCRIPT
The power did come back and eventually the Internet, which seemed to be run faster cause all the staff had buggered off. YAY!
One night at the hotel...
Why is it that the best hotels in
Tuesday, 4 September 2007
One night at the bar...
Little by little our group expanded as various IT consultants and American embassy constructors filed in for after work drinks. It was about 9pm when myself and my boyfriend (visiting from abroad) decided to leave - as the bill would be all mixed up with the various people joining at different times, we went to the bar to pay our share. Sitting up at the bar was a old african chap with a young white woman. I had a little look to see if I had seen her before, but no I hadn't and she looked to be new to the place....relatively revealing (by Rwandan standards) tube top and sunburn. Those of us who work here don't generally get sunburn for one reason or an other.
The bf had a stack of 100 franc notes from the last time he visited and wanted to get rid of them. 100s are the smallest notes and are worth about 15c! As the bar lady made the bill I counted out, 2 thousands and ten 100s from the pile the bf had given me, and left the remainer four 100 franc bills seperate. Next thing the old guy, who I assume was Rwandese but couldn't be sure as he was speaking in French only, reaches over (not too much of a reach as the bar counter was quite full) and takes the 400 francs.
"Excuse me", says i in French "what do you think you are doing?"
"Oh, this is not my money?" he replies
I that point i feel a familiar rush of adrenaline, THIS GUY IS TRYING TO FUCK WITH ME. He clearly thinks I am drunker than him and that I wont remember if its really my money. Or maybe he thinks i'm the kind of mzungu who wont think anything of donating 400francs to a guy drinking whiskey (so not exactly poor). So I reply slowly, coldly, giving him the death stare but not knowing how exactly I'm going to react yet as its become fairly clear that he is fairly drunk
"You know well its not your money, so you'd do well to turn back to your companion....before I cause some trouble - Are you going to make me give you trouble over 400francs?"
"Ya", says he "give me trouble" (hmmm, I wasn't expecting this)
"oh you want a piece of me?", says I seriously considering decking the guy although aware that I'm sounding like some bad movie dialogue.
We go eye to eye for a few seconds while I consider my options. I decide to back down, bf is here and we dont have much time together. Plus I don't want the bf thinking i'm a complete violent psycho...I mean, in that moment, I was acting like one but I keep hoping this a stress related thing and I'll revert to acting more normally, in more normal circumstances.
I wrestle the 400francs out his claws....he was keeping a tight grip till the last....while him and his attractive sunburnt companion laugh like its the funniest thing they have seen in ages. This angers me more and I pass a remark to the bar lady on the standard of clientele she's admitting. After paying the bill, I flick the 400francs at the man and tell him to take it if he is such a desperate person. But the blood is still pumping and I wonder why such a simple thing as paying a bill can become such a nightmare. I exit the bar to more uproarous laughter from the snozzled guy and the white chick.
After we leave, the bf, who doesn't speak French, asks for an explaination. So I translate what has just taken place but it doesn't leave either of us any closer to understanding.